e-Brochure

Shipping and Return

Free Shipping

Free shipping applies only when explicitly offered as part of a promotion or special campaign. Unless a free-shipping offer is shown at checkout or in a promotion, standard shipping charges apply.

Accurate Address Required

Please provide a complete postal address, including correct PIN code, email address and contact number. Double-check these details before placing your order so we can ship without delay or errors.

In-stock Items

If the item you ordered is in stock, we will pack and dispatch it from our warehouse within 3 working days of receiving the order.

Out-of-stock Items

If any ordered item is not currently in stock, we will arrange to produce it and dispatch within 10 working days of your order date. We will keep you informed by email if this applies to your order.

Delivery Windows

Our courier partners deliver Monday through Saturday, between 9:00 AM and 7:00 PM local time. Deliveries do not occur on Sundays or public holidays. Please note that delivery times can be affected by factors beyond our control (e.g., weather delays or transport strikes).

Tracking Information

Once your package is dispatched, we will email you the tracking details. Please wait for this email to track your shipment.

Contact for Clarifications

If you have any questions about shipping, reach out to us at support@sonapuressentials.com. Include your order number and any specific concerns so we can assist you promptly.